Policies & Requirements
Policies
Intact males (Un-Neutered):
- We DO NOT accept new intact males over the age of 12 months for group-play daycare. This is due to dominance in male dogs either as an intact male or towards intact males, excessive mounting, and/or the risk of pregnancy.
- We will continue to accept intact males over 12 months for boarding however they will remain on their own as a loner, and will be required to be boarded in an executive suite or a presidential suite with an attached run. If they are not in an executive suite or a presidential suite they will be charged a $5/day loner fee.
Intact females (Un-Spayed):
- We DO NOT accept new intact females over the age of 12 months for group-play daycare. This is due to dominance, possessive behaviour, and/or the risk of pregnancy.
- We will continue to accept intact females over 12 months for boarding however they will be required to be boarded in an executive suite or a presidential suite with an attached run. If they are not in an executive suite or a presidential suite they will be charged a $5/day loner fee.
- We will no longer be accepting in heat females for boarding or daycare. If your female dog goes into heat while in the care of Ace’s (regardless of age) she will be moved to an executive suite or a presidential suite (if available) where she will have her own private run and will not be allowed to go out with any other dogs at all, and owner will agree to pay the difference, and will be held liable. If executive or presidential suites are not available your dog will immediately become a loner and you will agree to pay the $5/day loner fee.
Dog Safety:
- All loners and caution dogs must be booked in an executive suite or presidential suite for the duration of their stay, no loner fee will be added to the bill. If there aren’t any executive or presidential suites available, your dog can be boarded in a deluxe or petite suite but a $5/day loner charge will be added on top of your suite price.
- If your dog has had any previous incidents in our facility we are immediately deeming your dog as a loner or a caution dog. This includes dominance, aggression, possessive nature, excessive mounting, injury to another dog, etc.
- We are a daycare and boarding facility, we do not work to socialize unsocialized dogs and can refuse to take in a caution dog/unsocialized dog. We can also deem your dog as a caution dog, keep them as a loner, and the owner will agree to pay the $5/day loner fee.
- We reserve the right to deem your dog as a caution dog or loner after any incidents ie. dog fights, dog aggressive, dominance, excessive mounting, possessiveness.
- If your dog has certain issues they will be removed from group play first. For example, if your dog doesn’t like intact males and there is an intact male (under 1 yr old) for daycare, your dog will be removed from the group, not the intact male. If your dog doesn’t like small dogs and there is a small dog here for daycare, your dog will be removed from the group.
- Intact males and females will not go out together AT ALL. Due to this, if your dog is an intact male and comes for daycare the same day as an intact female, the intact male will play half the time, and then the intact female will play the other half the time, but owner agrees to still pay for a full day of daycare.
- In the case of any dog fight, both dogs will be removed from the group for the duration of the day.
Dog Health:
- Ace’s K-9 Care will not be held liable of any kennel cough, lice, fleas, ticks, or other common dog-to-dog contact occurrences. We do not accept any dogs with any of these issues into our facility however some owners do not know if their dog is a carrier of any of these issues at the time, as they may have picked it up at a dog park, friends house, or another kennel. In order to try to avoid this, Ace’s K-9 Care will be sending out quarterly e-mails out to all of our clients to remind everyone to please check your dog before bringing them into our facility.
- These e-mails will be sent out regardless of if kennel cough or lice is going around. If we are notified of kennel cough or lice we will send out a separate e-mail notifying all clients. Both e-mails will be distinct in nature ie. REMINDER E-MAIL vs. IMPORTANT NOTICE
- By bringing your dog to Ace’s K-9 Care, you are assuming the same risks as bringing your dog to a public dog park which include the passing of a kennel cough, eye infection, lice, etc.
Purchases:
- All daycare punchcards are NON refundable. We strongly recommend trying out daycare BEFORE purchasing a punchcard to ensure it is the right fit, as we will not refund.
- We require a credit card on file when any bookings for daycare or boarding are made.
Requirements
Appointments:
- It is mandatory that all daycare appointments be booked 24 hours in advance with confirmation, failure to do this may result in not being able to book your dog in, or being turned away at the door. This is being requested for the safety of the dogs under our care and to provide an appropriate dog/employee ratio. To ensure you get into daycare we recommend becoming a part of our doggie daycare program and choosing specific days per week and requesting a reoccurring appointment to bring your dog, as this will always guarantee a spot for your dog, 365 days a year (excl. Christmas and New Years Day). We charge a fee of $5 for last minute bookings or drop-ins.
- Any no show daycare appointments will be charged the full price ($26.25 + taxes).
- Any daycare appointments cancelled after 6pm the previous day, will be charged full price ($26.25 + taxes). This is because we close at 6pm, so we don't have the chance to offer that daycare spot to someone else.
- Any daycare appointments cancelled from 11am-6pm the previous day, will be charged $10 last minute cancellation fee.
- We charge a non-refundable 25% deposit for all boarding reservations. If you cancel with at least two weeks notice, the deposit will be refunded as a store credit. The deposit will be forfeited for any last-minute boarding cancellations or no-shows.
Vaccines Required and How Long They Last:
- Bordetella (kennel cough) - 1 year
- Rabies - 3 years
- DA2PPV, DHPP, DA2PP, or DHPPV (different variations) 1-3 years
D=Distemper
H=Hepatitis (or A2)
P=Parvovirus
P=Parainfluenza
All dogs MUST be up to date on all of these vaccinations. We require the date that the vaccines expire, not the date the vaccine was given.
Lice Information and Prevention
- If you are regularly bringing your dog to a public place, such as daycare centers and dog parks, your dog should be treated monthly for lice/fleas. This prevents the dog from catching anything.
- Adult lice grow to be about the size of a sesame seed, so around 3mm. This means they are visible to the human eye, although the eggs and younger lice may not be. When full grown they are a a yellowish or tan color.
- Transmission of lice happens through direct contact from dog to dog. Lice live out their entire lifespan on the dog, as they die within a few days if they fall off. Their lifespan is usually between 2-4 weeks.
- Signs to look out for are itching and scratching, a rough or dry matted coat, hair loss, and small wounds or infections from bites.
- Talk to your vet about lice/tick treatment and prevention.
We are implementing these new changes to:
- Ensure the health and safety of each and every dog in our care
- Ensure that we have enough staff scheduled for the amount of dogs coming in and grooming appointments booked
- Ensure clients have a better understanding of ifs, ands or buts, of the business in regards to no group play/limited group play, appointment bookings (possibly resulting in being turned away), failure to show up/cancellation charges